SendGrid has confirmed that they are now receiving and processing mail normally, which we have also confirmed in our reporting.
Posted Jul 28, 2020 - 14:26 EDT
Monitoring
Emails delivery has resumed and should be functioning normally. A slight delay may still be possible between sending and delivery. We are still actively monitoring to confirm.
Posted Jul 28, 2020 - 13:39 EDT
Investigating
The third party service used to deliver emails on behalf of PactSafe is currently experiencing an outage.
Posted Jul 28, 2020 - 12:48 EDT
This incident affected: Delivery Services (Outbound Email, Inbound Delivery Confirmations) and SendGrid API v3.